Expert support from modeler to modeler
Wherever your project is, you will get expert technical support from our friendly team of professional engineers who use the software every day. Our customers praise our quick and personal support service.
Email your query to firstname.lastname@example.org and our team of engineers will personally get back to you promptly.
Access our support pages to access our Wiki or download the latest software versions.
Watch how-to videos or take courses to boost your modeling skills whenever it suits you.
We tailor-make training courses based on your team’s or project’s needs. We have helped dozens of our customers to expand their skills and work more efficiently.
Support by local distributor
If you purchase your software from a local distributor, they are your first line of support – in your local language!
If you need more help with your project or system development, our team is eager to assist you as consultants.
“Whether it is about exchanging ideas or getting software support, Fluidit’s response has always been prompt and professional.”
Development Engineer, Wastewater Treatment, Helsinki Region Environmental Services HSY
“The experts at Fluidit provide excellent service and are very supportive in guiding us in the right direction. Their solutions are easy to use and offer numerous ways to analyze simulation results.”
Dr. Sigríður Sigurðardóttir
Manager, Network Development, Veitur, Iceland
Fluidit Heat, Fluidit Storm, Fluidit Water
“While the Fluidit software is straightforward to use, there are also many more advanced options to explore and get new ideas from.“
Network Engineer, Lahti Energia
Webinars and training
Access our learning portal to deepen your knowledge on all aspects of using Fluidit software. Join our webinars to get a crash course on new features and best practice modeling.
Does it work on Windows, Mac or Linux?
Our software works on latest Windows (Windows 10), Mac (OS X 10.10 or newer) and Linux (Ubuntu 18.04 or newer) operating systems. For specific installation instructions browse the support site at support.fluidit.fi or contact support.
What are the system requirements of the software?
- Min 2 CPU cores (e.g. Intel i5 or AMD A10)
- Min 4 GB RAM
- At least 5 GB of free space on HDD/SSD
- Full HD resolution (1920×1080) or higher
- JRE 11 64-bit, support for versions 11–15 (64-bit)
NOTE: The software requires a working internet connection for validating the license.
NOTE: Installations will be done on users’ workstations.
How can I install the software?
You can either decompress the .zip archive to desired locations or use the installer (Windows 10). Installation should be done with your organizations own IT-support personnel.
Detailed installation instructions can be found here.
Can I import or export my model using .shp or similar GIS file systems?
Absolutely! All of our Fluidit software supports following import formats:
- excel workbook
- TSV, CSV, SSV,
For exporting, following formats are supported:
NOTE: You can also export simulation results with some of the above formats!
Is there a backup of my model?
Don’t worry, in almost every case your model can be recovered with large certainty. Opening a model will always create a local back up in your temporary file directory. The directory can be accessed from the software TOOLS -> Open Model Temporary Directory. Recently opened models will be named “fluidit1231245123”. By zipping contents of any of these folders into one package, the package can be treated as a file of respective Fluidit software.
For more detailed help please contact: email@example.com
I have lost my license files and keys, what should I do?
Contact firstname.lastname@example.org and we will help you with your issue.
What is the difference between Fluidit Sewer and Fluidit Storm?
Fluidit Sewer is developed to help to design and operate wastewater networks and their components.
Fluidit Storm includes all the features of Sewer and added functionalities to model stormwater, groundwater, streams, and combined sewer systems. The main technological difference is that Storm is able to model 2D surface flows and coupled 1D/2D analysis.
Does Fluidit software support different units?
All our software support both SI and US units. Users can choose preferred units on a model level.